Job Description

Job Description

Job Description

We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Pittsburgh, Pennsylvania. The selected candidate will be an integral part of our team, focusing on providing technical support for hardware, software, and networking systems. The role emphasizes maintaining a high level of customer service and ensuring the smooth operation of IT services.

Responsibilities:
• Provide hands-on technical support, diagnosing and resolving hardware, software, and network issues to maintain optimal system performance.
• Offer desktop and remote support for Windows, Office365, Active Directory, and other enterprise applications.
• Handle the installation, configuration, and maintenance of computers, peripherals, and audio-visual equipment.
• Ensure the smooth operation of video conferencing systems for meetings and events.
• Perform basic network troubleshooting, including device configurations and adherence to security best practices.
• Assist in basic system administration tasks, including user account management and permissions.
• Collaborate with vendors and escalate complex technical issues when necessary.
• Develop and maintain IT documentation, training materials, and knowledge base articles.
• Support and maintain audio-visual technologies.• Proficient knowledge and experience in O 365 is required.
• Demonstrated skills in Audio Video technologies.
• Must possess working knowledge of Active Directory.
• Basic Network Troubleshooting skills are necessary.
• Minimum of 2 years experience in a similar role.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment.
• Proven ability to manage multiple tasks simultaneously.
• Strong customer service orientation.
• ITIL certification is preferred.

Job Tags

Contract work, Remote job,

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