IT Support Specialist (Apple Products) - Houston, TX Job at Executive Personnel Inc, Houston, TX

bmlnZzFJcmhqaU4yYkkxNmZzdExXSk1Qamc9PQ==
  • Executive Personnel Inc
  • Houston, TX

Job Description

EPSI Worx is seeking a highly skilled andApple-certified IT support professional with expertise in troubleshooting andrepairing Apple Mac products. The ideal candidate will hold certifications suchas Apple Certified Support Professional (ACSP), Apple Certified TechnicalCoordinator (ACTC), and Apple Certified Macintosh Technician (ACMT) with afocus on Apple hardware repair. This role requires a strong background indiagnosing and resolving issues related to desktops, laptops, portableMacintosh systems, and mobile devices. Key Responsibilities: Troubleshooting and Repair: Utilize expertise in Apple hardware repair to diagnose and resolve issues with desktops, laptops, portable Macintosh systems, and mobile devices. Execute efficient troubleshooting methods for identifying and resolving common Mac software problems in Mac OSX, iOS, iLife, iWork, and MS Office. Email Client Configuration and Support: Configure and provide support for various Mac email clients, including Apple Mail, Entourage 2004/2008, Outlook 2011, Thunderbird, and Eudora. Windows Support: Provide expert support for Windows 7, 8, 8.1, and 10 in a large-scale enterprise/Windows Active Directory environment. Install, configure, and troubleshoot Microsoft Operating Systems and Microsoft Office applications. ITIL-Based Ticketing System: Utilize experience with ITIL-based ticketing systems such as Remedy, HEAT, Service Now, etc., to manage and track support requests. Technical and Analytical Skills: Demonstrate strong technical and analytical skills for problem analysis and resolution of software problems. Adhere to Standard Operating Procedures (SOP), checklists, and instructions to ensure consistent and thorough support. Communication Skills: Possess excellent written and verbal communication skills to effectively interact with both technical and non-technical users. Provide outstanding customer service in all interactions. DesiredSkills: Microsoft Office 365 Support: Enterprise Backup Solutions: VPN and Wireless Technologies: Qualifications: Apple Certified Support Professional (ACSP), Apple Certified Technical Coordinator (ACTC), and Apple Certified Macintosh Technician (ACMT) certifications. Strong background in troubleshooting and repair of Apple Mac products. Experience in supporting Windows in an enterprise environment. Proficiency in Microsoft Operating Systems and Office applications. Familiarity with ITIL-based ticketing systems. Excellent written and verbal communication skills. Exceptional customer service skills. EXECUTIVE PERSONNEL SERVICES INC is an EEO employer - M/F/Vets/Disabled Executive Personnel Inc

Job Tags

Similar Jobs

Constellation Health Services

Clinical Educator ( Registered Nurse) Job at Constellation Health Services

 ...Job Description Job Description Salary: $95K-$115K Clinical Educator You MUST an experience Registered Nurse!!! Constellation Health Services is seeking a passionate and experienced Clinical Educator to join our dynamic home care program. In this vital role... 

Lincoln Electric

Electrician Job at Lincoln Electric

 ...prevent potential problems and work through to resolution Travels to customer locations to reassemble cells Performs electrical...  ...handle more complex and difficult projects than that of the Electrician. Preventative maintenance experience is recommended Experience... 

Employment Specialist Group LLC

Overhead crane Operator Job at Employment Specialist Group LLC

 ...Job Description Job Description Salary: $25 and up DOE Qualifications: Previous experience in crane operation for minimum of 2 years Rigging and/or loading experience Must be flexible to updated changes in production schedules gantry crane experience... 

Jobot

BAS Controls Technician - Diverse client portfolio including hospitals and data centers (Hiring Immediately) Job at Jobot

 ...hospitals, schools, government buildings, military facilities, data centers, retail businesses, and more. Why join us?~401k Plan...  ...Overview: Actively seeking a Building Automation / Controls Technician in the Charleston, West Virginia area. This role is responsible... 

Matrix Providers

Nurse Practitioner NP/ Physician Assistant PA Job at Matrix Providers

 ...facility in Greenwood Village, CO. Matrix Providers is hiring a Nurse Practitioner or Physician Assistant to join our team of talented medical...  ...k) Plan Requirements and Skillsets: The Nurse Practitioner NP or Physician Assistant PA must have and meet the following...