Job Description

Job Description

Job Description

Tom Kadlec Honda has had the privilege of serving the Rochester community since 1979. We exist to help our family, friends and community enjoy life at every stage! 

So, if you are looking for an opportunity with excellent career growth while working for a company that is always growing and training their team members, then apply here as a full-time Loaner and Rental Fleet Manager (Monday-Friday 7:00am-4:00pm)!

BENEFITS

• A generous pay plan that includes the opportunity for bonuses 
• A state-of-the-art facility
• Fully vested traditional and/or Roth IRA 401(k) with a company match
• Paid time off (PTO) such as sick days and vacation days
• Health, dental and vision insurance
• Employer paid life insurance
• Short-term and long-term disability
• 24/7 employee assistance programs (up to 10 sessions per year)
• Health savings account (HSA) and flexible spending account (FSA)
• Financial planning resources
• Identity theft protection and legal support
• On-going training opportunities
• Opportunity for advancement and professional development

RESPONSIBILITIES

• Advising and receiving customers in the way that each individual customer wants to be received. The Loaner and Rental Fleet Manager utilizes keen observation and intuition to know when the customer needs assistance. The Loaner and Rental Fleet Manager is always welcoming and approachable, with a ready smile and a desire to serve.
• Communicating with the customer clearly and articulately, including speaking to them over the phone, email and in person. The Loaner and Rental Fleet Manager is the face of the Dealer Rental Program and is the go-to person for any of the customer's needs and questions.
• Excellent verbal communication and interpersonal skills are vitally important.
• Educating the customer on system use such vehicle features including all the vital information a customer needs to operate vehicles safely.
• Assessing and resolving customer issues, whether in person or via phone, the Loaner and Rental Fleet Manager will have the answers or be able to get them quickly. The Loaner and Rental Fleet Manager is resourceful and a problem solver, from billing inquiries to vehicle information, they have the customer covered.
• Assisting with the shared dealership customer to assess needs and offer short to long-term transportation solutions.
• Performing safely is essential to building and maintaining a great customer and employee experience. Safely and carefully operating all rental vehicles, systems and equipment, the Loaner and Rental Fleet Manager takes pride in the use of the assets as if they were their own.

ADDITIONAL JOB FUNCTIONS:

• Working at the dealership to operate the Dealer Rental Program and support additional responsibilities as needed.
• Provide training and assistance to new and existing employees on rental standard operating procedures including dealership specific nuances.
• Resolve general vehicle operation issues and handle customer escalations and questions regarding rental program policies and procedures on items such as billing, fuel, insurance, damage, etc.
• Maintain quality control to the rental standards by overseeing vehicle prep and staging including exterior washing, detailing interior and exterior, refueling/charging, and customer preference resets on the MMI.
• Monitor fleet maintenance needs and schedule service with the dealership as required.
• Prepare new and/or transferred vehicles for service upon delivery.
• Prepare vehicles for de-fleeting as necessary.
• Assist with porting of vehicles in the service drive.
• Assist with shuttle services operation.
• Assist in the management and documentation of vehicle damage claims.
• Perform facility housekeeping daily to ensure a safe and presentable work and customer environment.

QUALIFICATIONS

• Ability to think quickly and work well under pressure to find resolutions that support multiple parties’ interests- customers, dealerships.
• Exhibit superior driving skills, mindful of traffic regulations and the customers comfort level.
• Demonstrated ability to be excellent with interpersonal relationships and communication skills.
• Ability to maintain self-awareness and proper messaging when interacting with various stakeholders, vendors, and customers at the dealership.
• Demonstrated ability to multitask and adapt in a fast-paced environment.
• Self-motivated with the ability to be proactive in finding innovative solutions to problems and to identify areas of improvement whether in process, customer interactions, setting customer expectations, fleet matters.
• Smart, technology savvy, including troubleshooting.

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