Job Description

Job Description

Job Description

Description:

Medical Assistant Supervisor

To provide consistent high-quality care to patients and evaluate the needs of patients at our multiple clinics within Silver Health Care (SHC). This position participates in clinical staff meetings. This is a full-time position requiring 40 hours per week + overtime as needed. This position will serve as coach and supervisor for the Medical Assistants who work on the clinical teams in collaboration with the Clinical Manager

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

Provide day-to-day direct supervision/coaching of Medical Assistants, including working in collaboration with Clinic Manger and HR on disciplinary actions, feedback, and performance appraisals.

· Manage MA staffing for safe efficient patient flow.

· Manage tasks and patient/provider follow up with assistance from team.

· Conduct one-on-one meetings with supervised staff on a regular weekly to monthly basis Accomplish orientation, education, and training of new clinical MA staff in clinical support activities. This will include leading classroom trainings on clinical skills.

· Facilitate and conduct team Meetings/Lunch training sessions with Staff.

· Supervise proper routine cleaning and storage of medical equipment.

· Ensure stocking of exam rooms is standard and complete.

· Troubleshoot and coordinate solutions for Athena scheduling issues and task follow ups.

· Collaborate with the Clinical Manager on clinical supervision.

· Meet with Clinical Manager weekly.

· Collaborate with Clinical Manager to create and disperse new policies and procedures to medical assistant staff and ensure proper execution and understanding at all clinical SHC sites.

Able to effectively understand and show competency of the tasks and procedures required of a Medical Assistant in a primary care clinic setting.

· Take vital signs.

· Perform CLIA waived laboratory tests.

· Take and document client’s history and chief complaint.

· Assist the provider with minor surgical procedures using sterile field.

· Performs phlebotomy services and processes specimens.

· Understand proper process for updating a patient’s medical records for the provider visit by documenting clearly and correctly, assures that the right forms are in the medical record anticipating the needs of the visit.

· Provides health related education to patients and their families as needed.

· Provides investigation, feedback, and resolution to feedback forms of involved staff member.

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

· Must have a minimum of three (2) years’ recent and provable experience in healthcare Completion of an approved education program for Medical Assistant or one to two years of on the job medical assisting training.

· Must have a minimum of three (1) years’ experience as a supervisor.

· Knowledge of computers and Microsoft Office products, including Word, Excel, and Outlook: Internet/intranet, medical office software.

· Proven problem solving, program-development, negotiation, team building, and training skills required.

· Ability to establish and maintain effective, courteous working relationships with other staff, providers, employees, and the general public.

· Requires ability to present facts and recommendations effectively in oral and written form. Ability to work under pressure in a fast-paced environment.

· Ability to travel to all locations and to meetings outside of the service area.

· Ability to work flexible hours to meet job requirements.

· BLS certification

· Ability to be a team player. Support and assist team members in daily tasks. Learn from other team members. Keep an open mind to feedback.

PLEASE NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job nor is it intended to be an employment contract, implied or otherwise.

Must be able to lift 15 to 20 pounds

Must display consistent reliable attendance

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