Job Description

What you can expect as our Medical Receptionist

California Retina Consultants looks for individuals who are ready to join a team that are as caring, friendly, and diverse as the patients they serve. Our Medical Receptionist will assist our patients by checking them in and out of appointments, handling patient referrals, scheduling appointments, and answering phone calls, to name a few. So, check out the full position details below and see if joining California Retina Consultants is the right fit for you!

Your Responsibilities

• Welcomes all patients and visitors.
• Answers and directs all calls to appropriate departments and staff members.
• Triage patient calls to determine path to action regarding scheduling needs.
• Collects full, complete, and accurate insurance information
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Assists with incoming and outgoing patient referrals.
• Have working knowledge of all providers within our practice in order to fill schedules based on business needs
• Comforts patients by anticipating anxieties and answering questions
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Stay in frequent communication via chat, phone and email with our clinical staff and insurance/billing staff.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Contributes to team effort by accomplishing related results as needed.

About the Candidate

The ideal candidate will have strong customer service skills and people skills to provide the highest level of care for our patients, as well as:

• High school degree or equivalent (Required)
• Bilingual (Required)
• Some front office experience (Preferred)
• Proficient computer skills (preferred)

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer. Requires occasional standing, walking, and reaching.
• Must be able to lift up to 15 pounds at times.
• Visions abilities include normal color vision and depth perception. Requires visual acuity correctable to 20/20. Must be able to read information from printed sources and computer screens.
• Must be able to communicate clearly to patients or staff in person and over the phone.

Who We Are

California Retina Consultants (CRC) is part of Retina Consultants of America (RCA) , the largest network of leading retina specialists with the mission of saving sight and improving patient lives through innovation and the highest quality care. Through RCA's physician-centered practice management model, physicians continue to drive clinical and practice culture while benefiting from the available business expertise, resources and shared best practices.

Benefits

• Medical Insurance Plans
• Vision Insurance Plan
• Dental Insurance Plan
• 401K Contribution
• Life Insurance
• Sick, Vacation, and Holiday Pay
• Certification Opportunities

Equal Opportunity Employer

California Retina Consultants is proud to be an Equal Employment Opportunity and an Affirmative Action Employer. We are committed to creating an inclusive work environment that celebrates diversity.

All offers are contingent upon satisfactory background check and pre-employment drug screen.

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