Job Description

At Tabit Technologies , we are transforming the restaurant industry through innovative, cutting-edge cloud-based technology that enables restaurant operators to enhance efficiency and streamline operations. Our solutions drive operational efficiencies, empower servers to boost revenue, and elevate the overall guest experience.

We are committed to achieving this mission by leveraging the expertise and dedication of our highly skilled and tech-savvy team. With a deep passion for both people and innovation, we continually align our efforts to deliver exceptional results for our clients.

The Shipping Assistant plays a key role in supporting our mission by leveraging their understanding of restaurant operations to ensure flawless execution of the customer support process. In this role, the Shipping Assistant must be highly technical and organized and can work with our Inventory Operations Specialist in a professional and customer-centric manner both on the phone and in person.

Responsibilities:

The following are the main responsibilities of the Shipping Assistant role, with additional tasks that may be assigned as required:

• Work with the Inventory Operations Specialist to execute orders according to priority.
• Partner with the Implementation Specialists to provide on-site customer support for our DFW customers.
• Follow procedures to assist in the configuration and set up of a variety of computers, iPads, and other Apple devices.
• Assist with packing, shipping, and configuring equipment.

Qualifications:

The ideal candidate will be:

• An innovative, driven, motivated, results-oriented and energetic employee.
• Required to demonstrate excellent customer service skills by fostering a customer-focused and service-first attitude.
• Experience working with Apple/iOS products.
• Able to handle complex problems, applying advanced problem-solving skills and excellent attention to detail.
• Required to possess outstanding decision making and analytical skills.
• Highly reliable with a stable work history including punctuality and dependability.
• Able to travel within the DFW area, and must possess a valid driver’s license and maintain a clean driving record in compliance with company policies.
• Proficient with inventory or CRM/Helpdesk systems, preferably Zendesk and Netsuite or something comparable.
• Ideally 1+ years’ experience working in a full-service restaurant preferably in a Front of House capacity.
• Willing to work flexible hours including occasional overnights, weekends, and holidays.
• Able to lift up to 50 pounds and be able to work on your feet for long periods of time, with reasonable accommodations.

Benefits:

• Competitive compensation
• Free lunch and snacks
• and much more!

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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