Job Description

Overview

All Joan Perry Brock Center staff are employees of Centers LLC, which manages the facility, events, and services for Longwood University. CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS Team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

Event staff is responsible for working under the instructions of the event manager, assuming the role of ticket taker, welcoming guests, ushering and other duties as assigned including equipment set up.

Responsibilities

• Greet patrons and scan tickets at entry



• Direct patrons to their ticketed seat



• Answer facilities questions and provide patrons with relative information



• Report issues to supervisors and management as they arise



• Be attentive to all surrounding areas and report any inconsistencies



• Attend all staff meetings, monthly meetings and communicate as needed through emails, group messaging, telephone, and email



• Assist in set up and break down duties as assigned



• Follow and adhere to all JPB procedures and guidelines



• Other duties as required

Qualifications

Required Skills/Abilities:

• Customer service experience



• Excellent communication skills including active listening



• Service-oriented and able to resolve customer grievances



• Proficient computer skills with the ability to learn new software



• Ability and willingness to enforce policies



• Must be able to discuss, converse with, and exchange accurate information with patrons, staff, stakeholders, etc.

Work Environment and Physical Demands

Work Environment

• Office and events environment



• Non-smoking environment



• Moderate to loud noise



• Maintain flexible hours for events that occur on weekends and evenings

Physical Demands

• Must be able to remain in a stationary position 70% of the work day



• Walking or working events



• Must be able to traverse throughout the center.



• Must be able to lift, move and set up items weighing as much as 50 lbs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Tags

Similar Jobs