Job Description

Job Description

Job Description

Dispatcher/Customer Service - Remote

A&L Plumbing, Heating, and Cooling Inc . means choosing a company that upholds honesty, professionalism, and a deep-rooted family ethos. With a trusted presence in the Greater Boston and Metro West areas since 1975, we're recognized for our integrity and excellence in service.

We are currently looking for a Remote Dispatcher/Customer Service person to join our Team!

Job Description: This is a remote/hybrid position. This person will wear multiple hats. They will be Dispatching and providing our customers with excellent Customer Service . This position will be the front line of support for customers, helping to ensure that they are satisfied with our products, services, and features. Some of the duties will include maintaining the Service & Install Technicians daily schedules, scheduling return trips with customers when parts are in, maintaining the on-call schedule for service technicians, keeping customers apprised as to the company schedule and requested lead-times, and maintaining the customer database with current information. Clear and concise communications with department managers, employees, and company customers, will be necessary throughout the daily routine.

Pay Range: $26.00/hr.-$31.00/hr. - Depending on Experience

Benefits:

• Medical, Dental and Vision is paid at 50% for the Employee
• LTD 100% paid by Employer
• Life Insurance $50K paid by Employer
• 401k 5% match after 6 months
• Birthday Bonus (equivalent to 8 hrs. pay)
• Vacation (2 weeks first year, 3 weeks 1-4 years and 4 weeks 5+)
• Sick time (40 hrs. for FT employee's)
• Bereavement (3 days)
• Tuition Reimbursement ($500/year)
• Maternity and Paternity Leave

Required Qualifications:

• Advanced customer service skills.
• Ability to multi-task
• Organized
• Computer skills
• Microsoft office suite at an intermediate proficiency
• 1-2 years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
• Geographical knowledge of service area or map reading skills
• Knowledge of industry is recommended but not required

Qualifications Desired:

• Working knowledge of HVAC & Plumbing industry
• 2+ years HVAC & Plumbing Dispatcher experience
• 2+ years Dispatching experience
• Experience using Service Titan

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