Job Description

Senior Solution Advisor - Sales and Service Cloud - West

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

As a Sales and Service Cloud Solution Advisor, you will provide expert guidance and consultation on enterprise software solutions and services within the Customer Relationship Management (CRM) domain. You will also demonstrate a willingness to stretch across the Customer Experience (CX) portfolio to effectively communicate the full customer journey, positioning additional SAP and Partner Solutions as needed. You will play a crucial role in understanding the unique needs of customers, aligning those needs with SAP's offerings, and offering strategic recommendations for implementing suitable solutions to address specific business challenges and opportunities. This role involves close collaboration with customers to analyze their existing processes and systems and to develop tailored solutions that support their business objectives within the Customer Relationship Management (CRM) ecosystem.

RESPONSIBILITIES

1. Showcase expertise as a subject matter advisor in the CRM space to prospective customers and be an expert in SAP Sales and Service Cloud and associated CX AI solutions.
2. Contribute to sales and marketing events, both on-site and remote.
3. Provide support for analyst discussions and presentations in the salesforce automation (SFA) and service management domains.
4. Partner with sales, customer success, and business development teams to comprehend customer-specific sales force automation and service management requirements.
5. Support RFx programs with prospects and customers.
6. Design and architect solutions aligned with customer requirements within the sales and service ecosystem.
7. Offer Solutions Advisory support by delivering digital assets, out-of-the box or customized demonstrations tailored to the customer's specific requirements.
8. Act as a liaison between sales and product engineering teams to convey feedback on product enhancements, feature requests, and market requirements within the sales and service space.
9. Provide post-sales support for the adoption and utilization of solutions through detailed hand-offs, business reviews, product updates, and solution clarifications.
10. Stay current on sales and service cloud technologies, industry trends, and competitive landscape to ensure the relevancy and competitiveness of offered solutions.
11. Support internal teams and alliance partners, and lead thought leadership projects to enhance team processes and products.
12. Develop and promote innovative solutions for the team, customers, and prospects.
13. Be a mentor and a coach.

EXPERIENCE

1. Minimum of 3-5 years of experience working with enterprise CRM customers in B2B as a Presales Engineer/Consultant or Solution Architect.
2. Working knowledge of Cloud, Hosted Services, SaaS/PaaS models as well as cloud-based networks.
3. Experience with knowledge management, Configure Price Quote (CPQ) processes, sales engagement solutions, call center technologies, and an understanding of the relationship of Sales Force Automation and Service Management solutions with other solutions in the ecosystem.
4. Demonstrated ability to present to business and technical C-suite decision-makers.
5. Technical architecture, integration, and security expertise would be advantageous.
6. Proven capability to manage virtual as well as in-person customer meetings.

ABOUT SAP CUSTOMER EXPERIENCE

SAP’s Intelligent CX strategy is to provide differentiated, industry-tailored CX solutions which are AI-powered and targeted at complex, enterprise use-cases to unlock value for our customers and expand opportunities for the broader SAP portfolio.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. The targeted combined range for this position is 132,000 - 281,400 (USD). The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc.

Requisition ID: 409866 | Work Area: Presales | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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