Job Description

Job Description

Job Description

As a Senior Systems Administrator at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will be responsible for managing and maintaining our IT systems, ensuring high availability and performance. You will work closely with our global corporate IT and web operations team to support our system infrastructure. You will be responsible for troubleshooting and resolving system issues, as well as performing regular system maintenance and upgrades.

The ideal candidate has a strong background in systems administration and is familiar with a variety of IT concepts, practices, and procedures.

We are currently hiring out of our Downers Grove, IL or Cherry Hill, NJ office locations, however, this role may be eligible for voluntary work-from-home consideration. In order to be considered for this position, you should live within a commutable distance to this office location, even if you plan to request a work-from-home arrangement, as there may be times when in-person meetings, training sessions, social events, or similar activities are held onsite.

This key position reports to the Corporate IT Manager on our IT & Cloud Operations team. We’re a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!

As a Senior Systems Administrator you will:

• Deploy and configure M365/Azure applications, including Exchange Online, SharePoint Online, OneDrive, Teams, and other associated services, ensuring seamless integration and functionality.
• Diagnose, troubleshoot, and resolve technical issues related to Azure servers & M365 services, with a focus on ensuring uninterrupted service for Exchange Online and on-premises Exchange Server environments, by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Collaborate with other IT teams to escalate and resolve complex issues, providing advanced technical guidance and support to ensure timely resolution and minimal disruption to business operations.
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
• Responsible for capacity, storage planning, and management of virtual servers, and integrating automation processes.
• Perform regular routine server maintenance tasks, including patching, updates, and performance tuning, to ensure the stability, security, and optimal performance of Exchange, M365, and Azure environments.
• Document and maintain server configurations, policies, and procedures, ensuring compliance with industry best practices and organizational standards, with a focus on Exchange, M365, and Azure infrastructure.
• Monitor server health and performance metrics, proactively identifying and addressing potential issues to prevent service disruptions and optimize resource utilization in data center servers, Exchange, M365, and Azure environments.
• Implement and maintain backup and disaster recovery solutions for Exchange, M365, and Azure environments, ensuring data protection and business continuity in the event of system failures or disasters.
• Collaborate with vendors and external partners to troubleshoot and resolve complex technical issues, leveraging vendor support resources and expertise as needed to ensure timely resolution.
• Participate in the planning and implementation of IT projects, such as system upgrades, migrations, and deployments, providing technical expertise and support to ensure successful project delivery and alignment with business objectives.
• Stay current with emerging technologies and industry trends, particularly in the realm of server operations and maintenance, to continuously improve support services and enhance system performance.
• Stay up to date on M365 updates and new features, evaluating their potential benefits for the organization and proactively implementing relevant changes or enhancements.

Requirements

You’ll need to have:

• Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience).
• Proven experience as an M365 systems administrator, with a strong background in system administration and cloud engineering, including server operations and maintenance.
• In-depth knowledge of Microsoft 365 applications and services, including Exchange Online, SharePoint Online, OneDrive, Teams, and other associated services, coupled with extensive experience in operating and maintaining these environments.
• Ability to effectively troubleshoot SMTP, traffic flow, and DNS-related issues in an enterprise environment, leveraging both operational and engineering perspectives.
• Experience with PowerShell scripting for M365 administration and automation, enabling efficient management and configuration of Exchange, M365, and Azure environments.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Excellent analytical and problem-solving skills, with a keen attention to detail and a proactive approach to identifying and resolving issues.
• Ability to successfully address, prioritize, and complete multiple competing tasks with minimal direct supervision, demonstrating strong time management and organizational skills.
• M365 certifications (e.g., Microsoft 365 certified: Enterprise Administrator Expert) are a plus, demonstrating expertise and proficiency in managing and supporting M365 environments.

(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)

(Psst…Don’t worry if you don’t check all these boxes… we view this as helpful experience that can shorten ramp-up time!)

Benefits

About Us

Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.

We achieve success by exemplifying our core values in the way we work, communicate, and collaborate:

• Do the Right Thing
• Embrace + Drive Change
• Be Empowered
• Be Relentlessly Focused on the Customer

Benefits

At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.

Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 25 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.

We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including:

• Generous annual paid time off program that increases with tenure
• Nine paid holidays plus an annual personal holiday to recognize or celebrate an occasion that is important to you
• An annual paid day off to volunteer for causes that are near and dear to you
• Paid maternity, paternal/secondary caregiver, and adoptive parent leave
• Company-paid life and disability insurance
• 401k program with a company match
• Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
• Dental plan – including orthodontia coverage
• Vision plan – including discount for LASIK surgery
• All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!
• A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services

Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.

Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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